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SubscribeInferring Rewards from Language in Context
In classic instruction following, language like "I'd like the JetBlue flight" maps to actions (e.g., selecting that flight). However, language also conveys information about a user's underlying reward function (e.g., a general preference for JetBlue), which can allow a model to carry out desirable actions in new contexts. We present a model that infers rewards from language pragmatically: reasoning about how speakers choose utterances not only to elicit desired actions, but also to reveal information about their preferences. On a new interactive flight-booking task with natural language, our model more accurately infers rewards and predicts optimal actions in unseen environments, in comparison to past work that first maps language to actions (instruction following) and then maps actions to rewards (inverse reinforcement learning).
LISTEN to Your Preferences: An LLM Framework for Multi-Objective Selection
Human experts often struggle to select the best option from a large set of items with multiple competing objectives, a process bottlenecked by the difficulty of formalizing complex, implicit preferences. To address this, we introduce LISTEN, a framework that leverages a Large Language Model (LLM) as a zero-shot preference oracle, guided only by an expert's high-level priorities in natural language. To operate within LLM constraints like context windows and inference costs, we propose two iterative algorithms: LISTEN-U, which uses the LLM to refine a parametric utility function, and LISTEN-T, a non-parametric method that performs tournament-style selections over small batches of solutions. Evaluated on diverse tasks including flight booking, shopping, and exam scheduling, our results show LISTEN-U excels when preferences are parametrically aligned (a property we measure with a novel concordance metric), while LISTEN-T offers more robust performance. This work explores a promising direction for steering complex multi-objective decisions directly with natural language, reducing the cognitive burden of traditional preference elicitation.
POINTS-GUI-G: GUI-Grounding Journey
The rapid advancement of vision-language models has catalyzed the emergence of GUI agents, which hold immense potential for automating complex tasks, from online shopping to flight booking, thereby alleviating the burden of repetitive digital workflows. As a foundational capability, GUI grounding is typically established as a prerequisite for end-to-end task execution. It enables models to precisely locate interface elements, such as text and icons, to perform accurate operations like clicking and typing. Unlike prior works that fine-tune models already possessing strong spatial awareness (e.g., Qwen3-VL), we aim to master the full technical pipeline by starting from a base model with minimal grounding ability, such as POINTS-1.5. We introduce POINTS-GUI-G-8B, which achieves state-of-the-art performance with scores of 59.9 on ScreenSpot-Pro, 66.0 on OSWorld-G, 95.7 on ScreenSpot-v2, and 49.9 on UI-Vision. Our model's success is driven by three key factors: (1) Refined Data Engineering, involving the unification of diverse open-source datasets format alongside sophisticated strategies for augmentation, filtering, and difficulty grading; (2) Improved Training Strategies, including continuous fine-tuning of the vision encoder to enhance perceptual accuracy and maintaining resolution consistency between training and inference; and (3) Reinforcement Learning (RL) with Verifiable Rewards. While RL is traditionally used to bolster reasoning, we demonstrate that it significantly improves precision in the perception-intensive GUI grounding task. Furthermore, GUI grounding provides a natural advantage for RL, as rewards are easily verifiable and highly accurate.
Automatic Macro Mining from Interaction Traces at Scale
Macros are building block tasks of our everyday smartphone activity (e.g., "login", or "booking a flight"). Effectively extracting macros is important for understanding mobile interaction and enabling task automation. These macros are however difficult to extract at scale as they can be comprised of multiple steps yet hidden within programmatic components of mobile apps. In this paper, we introduce a novel approach based on Large Language Models (LLMs) to automatically extract semantically meaningful macros from both random and user-curated mobile interaction traces. The macros produced by our approach are automatically tagged with natural language descriptions and are fully executable. We conduct multiple studies to validate the quality of extracted macros, including user evaluation, comparative analysis against human-curated tasks, and automatic execution of these macros. These experiments and analyses show the effectiveness of our approach and the usefulness of extracted macros in various downstream applications.
Learning to Navigate the Web
Learning in environments with large state and action spaces, and sparse rewards, can hinder a Reinforcement Learning (RL) agent's learning through trial-and-error. For instance, following natural language instructions on the Web (such as booking a flight ticket) leads to RL settings where input vocabulary and number of actionable elements on a page can grow very large. Even though recent approaches improve the success rate on relatively simple environments with the help of human demonstrations to guide the exploration, they still fail in environments where the set of possible instructions can reach millions. We approach the aforementioned problems from a different perspective and propose guided RL approaches that can generate unbounded amount of experience for an agent to learn from. Instead of learning from a complicated instruction with a large vocabulary, we decompose it into multiple sub-instructions and schedule a curriculum in which an agent is tasked with a gradually increasing subset of these relatively easier sub-instructions. In addition, when the expert demonstrations are not available, we propose a novel meta-learning framework that generates new instruction following tasks and trains the agent more effectively. We train DQN, deep reinforcement learning agent, with Q-value function approximated with a novel QWeb neural network architecture on these smaller, synthetic instructions. We evaluate the ability of our agent to generalize to new instructions on World of Bits benchmark, on forms with up to 100 elements, supporting 14 million possible instructions. The QWeb agent outperforms the baseline without using any human demonstration achieving 100% success rate on several difficult environments.
Dynamic Pricing for Airline Ancillaries with Customer Context
Ancillaries have become a major source of revenue and profitability in the travel industry. Yet, conventional pricing strategies are based on business rules that are poorly optimized and do not respond to changing market conditions. This paper describes the dynamic pricing model developed by Deepair solutions, an AI technology provider for travel suppliers. We present a pricing model that provides dynamic pricing recommendations specific to each customer interaction and optimizes expected revenue per customer. The unique nature of personalized pricing provides the opportunity to search over the market space to find the optimal price-point of each ancillary for each customer, without violating customer privacy. In this paper, we present and compare three approaches for dynamic pricing of ancillaries, with increasing levels of sophistication: (1) a two-stage forecasting and optimization model using a logistic mapping function; (2) a two-stage model that uses a deep neural network for forecasting, coupled with a revenue maximization technique using discrete exhaustive search; (3) a single-stage end-to-end deep neural network that recommends the optimal price. We describe the performance of these models based on both offline and online evaluations. We also measure the real-world business impact of these approaches by deploying them in an A/B test on an airline's internet booking website. We show that traditional machine learning techniques outperform human rule-based approaches in an online setting by improving conversion by 36% and revenue per offer by 10%. We also provide results for our offline experiments which show that deep learning algorithms outperform traditional machine learning techniques for this problem. Our end-to-end deep learning model is currently being deployed by the airline in their booking system.
Graph Learning-based Fleet Scheduling for Urban Air Mobility under Operational Constraints, Varying Demand & Uncertainties
This paper develops a graph reinforcement learning approach to online planning of the schedule and destinations of electric aircraft that comprise an urban air mobility (UAM) fleet operating across multiple vertiports. This fleet scheduling problem is formulated to consider time-varying demand, constraints related to vertiport capacity, aircraft capacity and airspace safety guidelines, uncertainties related to take-off delay, weather-induced route closures, and unanticipated aircraft downtime. Collectively, such a formulation presents greater complexity, and potentially increased realism, than in existing UAM fleet planning implementations. To address these complexities, a new policy architecture is constructed, primary components of which include: graph capsule conv-nets for encoding vertiport and aircraft-fleet states both abstracted as graphs; transformer layers encoding time series information on demand and passenger fare; and a Multi-head Attention-based decoder that uses the encoded information to compute the probability of selecting each available destination for an aircraft. Trained with Proximal Policy Optimization, this policy architecture shows significantly better performance in terms of daily averaged profits on unseen test scenarios involving 8 vertiports and 40 aircraft, when compared to a random baseline and genetic algorithm-derived optimal solutions, while being nearly 1000 times faster in execution than the latter.
Empowering Air Travelers: A Chatbot for Canadian Air Passenger Rights
The Canadian air travel sector has seen a significant increase in flight delays, cancellations, and other issues concerning passenger rights. Recognizing this demand, we present a chatbot to assist passengers and educate them about their rights. Our system breaks a complex user input into simple queries which are used to retrieve information from a collection of documents detailing air travel regulations. The most relevant passages from these documents are presented along with links to the original documents and the generated queries, enabling users to dissect and leverage the information for their unique circumstances. The system successfully overcomes two predominant challenges: understanding complex user inputs, and delivering accurate answers, free of hallucinations, that passengers can rely on for making informed decisions. A user study comparing the chatbot to a Google search demonstrated the chatbot's usefulness and ease of use. Beyond the primary goal of providing accurate and timely information to air passengers regarding their rights, we hope that this system will also enable further research exploring the tradeoff between the user-friendly conversational interface of chatbots and the accuracy of retrieval systems.
Flight Delay Prediction via Cross-Modality Adaptation of Large Language Models and Aircraft Trajectory Representation
Flight delay prediction has become a key focus in air traffic management, as delays highlight inefficiencies that impact overall network performance. This paper presents a lightweight large language model-based multimodal flight delay prediction, formulated from the perspective of air traffic controllers monitoring aircraft delay after entering the terminal area. The approach integrates trajectory representations with textual aeronautical information, including flight information, weather reports, and aerodrome notices, by adapting trajectory data into the language modality to capture airspace conditions. The experiments show that the model consistently achieves sub-minute prediction error by effectively leveraging contextual information related to the sources of delay, fulfilling the operational standard for minute-level precision. The framework demonstrates that linguistic understanding, when combined with cross-modality adaptation of trajectory data, enhances delay prediction. Moreover, the approach shows practicality and potential scalability for real-world operations, supporting real-time updates that refine predictions upon receiving new operational information.
