Unnamed: 0
int64
0
104k
id
int64
1
130k
Gender
stringclasses
2 values
Customer Type
stringclasses
2 values
Age
int64
7
85
Type of Travel
stringclasses
2 values
Class
stringclasses
3 values
Flight Distance
int64
31
4.98k
Inflight wifi service
int64
0
5
Departure/Arrival time convenient
int64
0
5
Ease of Online booking
int64
0
5
Gate location
int64
0
5
Food and drink
int64
0
5
Online boarding
int64
0
5
Seat comfort
int64
0
5
Inflight entertainment
int64
0
5
On-board service
int64
0
5
Leg room service
int64
0
5
Baggage handling
int64
1
5
Checkin service
int64
0
5
Inflight service
int64
0
5
Cleanliness
int64
0
5
Departure Delay in Minutes
int64
0
1.59k
Arrival Delay in Minutes
float64
0
1.58k
satisfaction
stringclasses
2 values
200
114,039
Female
Loyal Customer
45
Business travel
Business
3,732
5
5
5
5
5
5
5
5
5
5
5
3
5
4
17
0
satisfied
201
66,800
Female
Loyal Customer
43
Business travel
Business
3,854
5
5
5
5
5
4
4
5
5
5
5
5
5
3
0
0
satisfied
202
106,799
Male
Loyal Customer
53
Business travel
Eco
977
2
4
2
4
2
2
2
2
3
2
3
2
3
2
20
17
neutral or dissatisfied
203
47,057
Male
Loyal Customer
23
Business travel
Business
3,073
4
4
1
4
5
5
5
5
1
3
1
3
3
5
0
3
satisfied
204
61,824
Female
Loyal Customer
16
Personal Travel
Eco
1,379
2
5
2
2
2
2
2
2
5
2
4
3
5
2
2
0
neutral or dissatisfied
205
68,207
Male
Loyal Customer
23
Business travel
Eco
631
2
2
2
2
2
1
1
2
3
5
4
3
4
2
0
8
neutral or dissatisfied
206
125,512
Male
Loyal Customer
45
Personal Travel
Eco
666
2
5
2
4
4
2
4
4
4
5
5
4
5
4
0
0
neutral or dissatisfied
207
93,019
Female
Loyal Customer
46
Business travel
Business
2,820
2
2
2
2
2
1
2
5
5
5
5
2
5
3
1
0
satisfied
208
87,296
Female
Loyal Customer
49
Personal Travel
Eco
577
2
5
2
2
3
4
5
1
1
2
1
4
1
3
23
2
neutral or dissatisfied
209
76,748
Female
Loyal Customer
40
Business travel
Business
2,808
4
3
3
3
3
3
4
3
3
3
4
4
3
3
7
2
neutral or dissatisfied
210
85,879
Female
Loyal Customer
19
Business travel
Business
2,172
5
5
5
5
4
4
4
4
4
4
4
4
4
4
0
0
satisfied
211
63,961
Female
Loyal Customer
48
Personal Travel
Eco
1,192
4
2
4
3
4
3
3
1
1
4
2
3
1
1
0
0
neutral or dissatisfied
212
94,760
Female
Loyal Customer
64
Business travel
Business
1,773
2
4
3
4
5
3
3
2
2
3
2
4
2
4
0
0
neutral or dissatisfied
213
49,608
Female
Loyal Customer
38
Business travel
Eco
109
5
3
3
3
5
5
5
5
5
2
4
1
1
5
31
null
satisfied
214
80,520
Male
Loyal Customer
23
Personal Travel
Eco
1,749
2
1
1
4
3
1
3
3
1
1
4
2
3
3
97
89
neutral or dissatisfied
215
23,328
Female
Loyal Customer
38
Business travel
Business
3,753
2
2
2
2
1
1
5
4
4
4
4
4
4
1
0
0
satisfied
216
13,560
Male
Loyal Customer
41
Personal Travel
Eco
214
1
4
1
2
2
1
1
2
4
3
5
4
5
2
16
34
neutral or dissatisfied
217
119,121
Male
Loyal Customer
29
Personal Travel
Eco
1,020
1
4
1
4
1
1
1
1
3
3
3
4
3
1
0
0
neutral or dissatisfied
218
42,917
Male
Loyal Customer
47
Business travel
Eco Plus
368
5
1
2
1
4
5
4
4
5
5
2
4
3
4
0
0
satisfied
219
52,954
Male
Loyal Customer
50
Personal Travel
Eco Plus
1,448
2
3
2
5
4
2
4
4
4
3
4
3
1
4
20
4
neutral or dissatisfied
220
83,112
Female
Loyal Customer
18
Personal Travel
Eco
1,127
2
5
2
3
3
2
3
3
4
4
4
3
5
3
0
0
neutral or dissatisfied
221
88,574
Female
Loyal Customer
20
Personal Travel
Eco
545
2
0
2
3
5
2
1
5
3
4
3
3
1
5
4
0
neutral or dissatisfied
222
111,570
Female
Loyal Customer
41
Business travel
Business
3,238
2
2
2
2
5
4
5
4
4
4
4
3
4
4
0
0
satisfied
223
28,662
Female
Loyal Customer
12
Personal Travel
Eco
2,466
2
4
2
3
1
2
1
1
4
4
5
4
4
1
0
0
neutral or dissatisfied
224
27,177
Female
Loyal Customer
36
Personal Travel
Eco
2,715
2
3
2
3
2
3
2
4
5
3
3
2
3
2
0
0
neutral or dissatisfied
225
129,585
Male
Loyal Customer
49
Business travel
Business
337
3
4
3
3
4
5
5
4
4
4
4
5
4
3
10
0
satisfied
226
35,759
Female
Loyal Customer
55
Personal Travel
Eco
1,608
2
2
2
4
2
3
4
5
5
2
5
3
5
2
0
0
neutral or dissatisfied
227
49,475
Female
Loyal Customer
43
Business travel
Business
3,004
3
3
3
3
2
4
3
2
2
2
3
1
2
2
0
0
neutral or dissatisfied
228
78,904
Female
disloyal Customer
49
Business travel
Business
980
2
2
2
2
3
2
3
3
3
5
5
4
4
3
11
6
neutral or dissatisfied
229
29,619
Female
disloyal Customer
35
Business travel
Eco
1,462
1
1
1
1
3
1
3
3
1
5
1
3
2
3
0
0
neutral or dissatisfied
230
77,512
Male
Loyal Customer
45
Business travel
Business
1,521
1
1
3
1
3
5
4
5
5
5
5
4
5
4
0
0
satisfied
231
31,631
Female
Loyal Customer
28
Business travel
Business
862
5
5
5
5
5
5
5
5
2
3
1
1
2
5
9
5
satisfied
232
38,913
Male
Loyal Customer
60
Business travel
Business
1,833
4
4
4
4
1
4
5
4
4
4
4
1
4
2
0
0
satisfied
233
35,366
Male
Loyal Customer
35
Business travel
Business
2,398
2
4
2
4
1
3
2
2
2
2
2
4
2
3
0
9
neutral or dissatisfied
234
111,817
Female
disloyal Customer
38
Business travel
Business
349
3
3
3
5
4
3
4
4
5
4
4
5
5
4
29
28
neutral or dissatisfied
235
12,259
Male
Loyal Customer
48
Business travel
Business
1,722
4
5
4
4
4
2
3
4
4
4
4
2
4
1
0
0
satisfied
236
19,790
Female
Loyal Customer
65
Personal Travel
Eco
578
2
4
3
4
2
4
4
3
3
3
3
4
3
3
99
101
neutral or dissatisfied
237
33,260
Male
Loyal Customer
30
Personal Travel
Eco Plus
163
3
5
3
2
1
3
1
1
4
2
4
5
5
1
9
11
neutral or dissatisfied
238
107,079
Female
Loyal Customer
51
Personal Travel
Eco
395
2
4
5
1
2
4
5
3
3
5
3
1
3
1
0
0
neutral or dissatisfied
239
15,174
Male
disloyal Customer
23
Business travel
Eco
416
5
0
5
2
4
5
4
4
3
5
5
3
2
4
18
4
satisfied
240
23,620
Female
Loyal Customer
37
Business travel
Eco
977
3
4
4
4
3
3
3
3
2
2
3
3
3
3
0
0
neutral or dissatisfied
241
18,128
Male
Loyal Customer
23
Business travel
Business
3,095
5
5
5
5
5
5
3
5
2
5
4
3
3
5
9
0
satisfied
242
105,291
Male
Loyal Customer
32
Business travel
Business
738
4
4
4
4
4
4
4
4
4
2
4
3
3
4
0
3
neutral or dissatisfied
243
56,451
Male
Loyal Customer
67
Personal Travel
Eco
719
3
3
3
4
1
3
1
1
2
2
3
1
5
1
24
14
neutral or dissatisfied
244
102,068
Male
Loyal Customer
65
Personal Travel
Business
226
1
4
1
1
5
5
4
4
4
1
4
5
4
3
37
20
neutral or dissatisfied
245
57,995
Female
Loyal Customer
48
Business travel
Business
1,943
1
1
1
1
3
5
5
5
5
5
5
4
5
5
0
0
satisfied
246
146
Male
Loyal Customer
60
Business travel
Business
2,371
4
4
4
4
2
4
5
4
4
4
4
3
4
3
66
61
satisfied
247
18,770
Female
Loyal Customer
31
Business travel
Business
551
3
1
1
1
3
3
3
3
3
4
3
4
4
3
53
48
neutral or dissatisfied
248
42,774
Male
Loyal Customer
22
Business travel
Eco Plus
493
4
1
5
5
4
4
4
4
2
4
2
3
4
4
19
6
satisfied
249
13,776
Male
disloyal Customer
27
Business travel
Eco
925
2
2
2
5
5
2
5
5
2
5
5
1
4
5
4
3
neutral or dissatisfied
250
103,702
Female
Loyal Customer
19
Personal Travel
Eco
405
2
2
2
4
1
2
1
1
3
2
4
4
3
1
0
0
neutral or dissatisfied
251
69,826
Female
disloyal Customer
26
Business travel
Eco
1,055
3
3
3
4
4
3
4
4
3
5
4
2
4
4
0
0
neutral or dissatisfied
252
57,906
Male
Loyal Customer
72
Business travel
Eco
305
4
3
3
3
4
4
4
4
2
3
3
1
3
4
0
0
neutral or dissatisfied
253
31,358
Female
Loyal Customer
34
Business travel
Business
589
5
5
5
5
1
1
5
5
5
5
5
5
5
5
0
11
satisfied
254
92,805
Female
Loyal Customer
45
Business travel
Business
1,587
2
2
2
2
4
4
4
4
4
4
4
4
4
3
0
0
satisfied
255
104,375
Male
Loyal Customer
51
Business travel
Business
3,090
2
4
4
4
3
3
4
2
2
2
2
4
2
1
0
0
neutral or dissatisfied
256
109,896
Female
disloyal Customer
26
Business travel
Eco
804
2
2
2
3
4
2
3
4
1
4
4
1
4
4
7
0
neutral or dissatisfied
257
102,955
Female
Loyal Customer
12
Personal Travel
Eco
719
3
4
3
3
1
3
1
1
5
2
4
4
4
1
0
0
neutral or dissatisfied
258
44,736
Female
Loyal Customer
72
Business travel
Eco Plus
67
2
5
3
5
2
3
4
3
3
2
3
4
3
3
28
18
neutral or dissatisfied
259
28,135
Male
Loyal Customer
45
Business travel
Eco
550
4
2
4
4
4
4
4
4
4
4
3
5
5
4
0
0
satisfied
260
55,871
Female
Loyal Customer
22
Business travel
Business
2,809
2
2
2
2
5
5
5
5
3
4
4
5
4
5
36
28
satisfied
261
8,818
Female
Loyal Customer
53
Personal Travel
Eco
552
4
4
4
1
4
5
4
5
5
4
5
4
5
5
0
0
neutral or dissatisfied
262
86,148
Female
disloyal Customer
33
Business travel
Business
356
3
3
3
4
4
3
4
4
4
5
5
5
5
4
12
0
neutral or dissatisfied
263
120,162
Female
Loyal Customer
46
Personal Travel
Business
119
4
0
4
1
5
5
4
4
4
4
4
3
4
3
13
32
neutral or dissatisfied
264
117,547
Male
Loyal Customer
54
Business travel
Business
1,545
2
2
2
2
5
5
5
5
5
5
5
4
5
4
1
0
satisfied
265
112,385
Female
Loyal Customer
40
Business travel
Eco
819
4
2
3
3
4
4
4
4
1
2
3
1
3
4
23
6
neutral or dissatisfied
266
19,908
Female
Loyal Customer
37
Business travel
Business
1,801
2
4
3
3
4
4
3
2
2
2
2
1
2
4
0
0
neutral or dissatisfied
267
45,098
Female
Loyal Customer
35
Business travel
Business
1,658
2
2
5
2
1
2
1
5
5
5
3
3
5
3
6
6
satisfied
268
43,810
Female
disloyal Customer
26
Business travel
Business
114
4
0
5
3
4
5
4
4
4
2
5
4
4
4
0
13
satisfied
269
22,981
Female
Loyal Customer
62
Business travel
Eco
128
4
3
3
3
2
5
1
5
5
4
5
3
5
1
0
16
satisfied
270
68,134
Male
Loyal Customer
58
Business travel
Business
813
1
1
1
1
5
5
5
3
3
3
3
5
3
3
0
0
satisfied
271
23,518
Female
Loyal Customer
55
Personal Travel
Eco
349
2
3
2
3
2
3
5
2
2
2
2
5
2
3
0
0
neutral or dissatisfied
272
109,188
Female
Loyal Customer
60
Business travel
Business
1,508
3
1
1
1
2
2
2
3
3
3
3
2
3
2
15
15
neutral or dissatisfied
273
1,150
Female
Loyal Customer
15
Personal Travel
Eco
89
3
5
3
4
5
3
1
5
5
5
4
3
5
5
0
0
neutral or dissatisfied
274
44,586
Male
Loyal Customer
67
Personal Travel
Eco
157
4
1
4
3
5
4
5
5
4
5
3
4
3
5
45
33
neutral or dissatisfied
275
84,299
Male
Loyal Customer
43
Business travel
Business
2,828
0
1
1
2
5
5
4
3
3
3
3
5
3
5
39
41
satisfied
276
103,793
Male
Loyal Customer
30
Business travel
Business
3,131
1
1
1
1
5
4
5
5
5
5
4
5
5
5
7
0
satisfied
277
35,032
Female
Loyal Customer
42
Business travel
Eco
718
5
1
4
1
3
3
3
5
5
5
5
3
5
1
0
0
satisfied
278
103,291
Male
Loyal Customer
40
Business travel
Business
1,959
3
3
3
3
4
4
4
4
3
5
5
4
5
4
209
191
satisfied
279
93,909
Male
Loyal Customer
47
Business travel
Business
3,496
2
2
2
2
2
4
5
5
5
5
5
4
5
4
0
2
satisfied
280
127,925
Male
Loyal Customer
38
Business travel
Business
2,300
4
2
2
2
4
4
3
4
4
4
4
3
4
2
60
37
neutral or dissatisfied
281
128,097
Female
Loyal Customer
25
Personal Travel
Eco
2,845
3
0
3
5
3
3
3
1
1
3
2
3
3
3
0
1
neutral or dissatisfied
282
26,149
Male
disloyal Customer
26
Business travel
Eco
406
3
5
3
4
3
3
3
5
5
4
1
3
4
3
149
138
neutral or dissatisfied
283
95,886
Male
Loyal Customer
66
Personal Travel
Eco
580
2
4
2
3
4
2
4
4
5
3
5
3
4
4
26
13
neutral or dissatisfied
284
125,425
Female
Loyal Customer
69
Business travel
Eco
735
1
4
4
4
3
3
4
1
1
1
1
4
1
2
12
4
neutral or dissatisfied
285
120,078
Female
Loyal Customer
22
Business travel
Business
1,722
2
5
5
5
2
2
2
2
2
4
3
3
3
2
0
53
neutral or dissatisfied
286
60,625
Male
Loyal Customer
8
Personal Travel
Eco Plus
1,201
2
5
2
3
3
2
3
3
4
2
1
5
5
3
24
14
neutral or dissatisfied
287
115,031
Female
disloyal Customer
37
Business travel
Business
372
5
5
5
4
4
5
4
4
4
4
5
3
4
4
11
0
satisfied
288
37,077
Female
Loyal Customer
69
Personal Travel
Eco
1,072
1
5
1
5
4
4
4
1
1
1
1
4
1
4
18
7
neutral or dissatisfied
289
69,252
Male
Loyal Customer
28
Business travel
Eco
733
4
2
2
2
4
4
4
4
3
4
3
3
4
4
15
22
neutral or dissatisfied
290
12,194
Male
Loyal Customer
51
Business travel
Eco Plus
1,075
2
4
1
4
2
2
2
2
1
2
4
4
3
2
5
0
neutral or dissatisfied
291
80,188
Female
Loyal Customer
46
Personal Travel
Eco
2,586
3
1
3
3
3
4
4
2
4
4
3
4
1
4
59
57
neutral or dissatisfied
292
10,430
Male
disloyal Customer
39
Business travel
Business
140
4
4
4
3
4
4
2
4
3
4
4
4
4
4
0
7
satisfied
293
21,262
Female
disloyal Customer
21
Business travel
Eco Plus
903
4
3
4
4
1
4
1
1
4
5
3
1
4
1
35
28
neutral or dissatisfied
294
55,236
Male
Loyal Customer
46
Business travel
Business
2,423
4
4
4
4
2
4
4
4
4
4
4
5
4
5
1
0
satisfied
295
126,917
Female
Loyal Customer
36
Business travel
Business
3,130
2
2
2
2
5
5
5
5
5
5
5
5
5
3
62
65
satisfied
296
112,190
Male
Loyal Customer
60
Business travel
Business
2,198
3
3
3
3
3
4
4
4
4
4
4
3
4
3
23
4
satisfied
297
16,342
Male
Loyal Customer
23
Business travel
Eco Plus
602
2
5
5
5
2
2
1
2
3
4
4
4
4
2
21
44
neutral or dissatisfied
298
2,201
Male
Loyal Customer
52
Personal Travel
Eco
685
4
4
4
5
4
4
4
4
3
4
5
5
4
4
0
0
satisfied
299
53,687
Male
Loyal Customer
36
Business travel
Eco
1,208
4
5
5
5
4
4
4
4
2
1
2
2
3
4
3
0
satisfied